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Customer Service

At Rainbow Bridge Jewelers, we're all about you—so customer service is super important to us. In a word, we want your shopping experience with us to be fantastic. It should be quick and convenient, and if you have questions or needs, we have three ways we can help:
  1. Click Contact Us to send us an email.
  2. Call us at 916.985.7618 (international callers dial 001.916.985.7618)
    You'll find our store hours here: Store Hours & Location
  3. Click on any topic below to get instant answers to frequently asked questions.
Shipping & Delivery

FREE SHIPPING ON ALL ORDERS IN THE CONTINENTAL UNITED STATES!

Orders are generally shipped within 3 business days of being received, unless the item you have ordered is not currently in stock. All orders shipped should be received within 2 to 5 business days. Orders placed between 10AM Pacific (1PM Eastern) on Friday and Sunday are generally shipped out on the following Monday.

Want it sooner?  Contact Us or call us at 916.985.7618 if you have questions about expediting your order.

Orders received by 10AM Pacific (1PM Eastern) Monday through Friday often ship the same day. Orders placed over the weekend usually ship on Monday. 2nd Day Air and expedited shipments will not be delivered on Saturday or Sunday.

Please note that the free shipping offer is only valid on orders shipped within the United States of America. Risk of loss and title for items purchased from R.B.J. pass to the buyer upon delivery of the items to the carrier. The buyer is responsible for filing any claims with carriers for damaged and/or lost shipments.

 

SHIPPING OUTSIDE the UNITED STATES

 

Shipping rates for international deliveries:
Standard Shipping (6-10* days) Rate
Canada: $24.95
Mexico: $30.95
All other international shipping: $33.95

 

*6-10 days for many major destinations. Average number of days may vary depending on the delivery address.

Customers are responsible for international duties, taxes, and refused shipping charges.

Please be advised that international orders shipped using the USPS Priority Mail International Small Flat Rate Box service cannot be insured or tracked outside the United States of America. We will provide you with the USPS tracking number when your order is shipped, however you will need to contact customs in your country to track the shipment. Risk of loss and title for items purchased from R.B.J. pass to the buyer upon delivery of the items to the carrier. The buyer is responsible for filing any claims with carriers for damaged and/or lost shipments.

Please contact us at customerservice@rainbowbridgejewelers.com with any questions regarding international orders.

Ordering and Payment

RBJ accepts the following payment methods:

  • PayPal
  • American Express
  • Visa
  • MasterCard
  • Discover

SALES TAX

8.0% statewide tax on orders shipping to addresses in the state of California.

CHARGING YOUR CREDIT CARD

Orders are subject to verification and acceptance before shipping. We do our best to ship your order on the first business day following receipt of payment.

PRODUCT DISPLAY

Rainbow Bridge Jewelers makes every effort to display the products featured on our website as clearly and accurately as possible. However, the display and color capabilities of your particular computer monitor may affect the quality of the digital image displayed on your screen. Rainbow Bridge Jewelers is not responsible for the limitations of your monitor, and cannot guarantee that your monitor's display of any color, texture, or detail of merchandise will be accurate.

Please note that variations in natural stones and hand-carved pieces make each piece unique and are to be expected. Many stones, in their natural state, contain inclusions and small imperfections. The stones within the pieces we select are often wonderfully unique and interesting and not necessarily “perfect”.

ONLINE and IN-STORE RETURN POLICIES

Online sales and in-store sales are subject to different return policies. Please scroll down to see the return policy for in-store purchases.

ONLINE RETURNS with the PACKING LIST and RETURN AUTHORIZATION NUMBER

We stand behind the quality of our merchandise. If for any reason you are not satisfied, we accept returns of unused, undamaged merchandise for a full refund or exchange within 30 days.

All sales on Clearance items are final. We will not accept any returns or exchanges on any items on our website prefixed with the word "Clearance". All clearance items are available on a first come, first served basis; stock availability is not guaranteed.

No returns will be accepted without their enclosed packing list and a return authorization number from customerservice@rainbowbridgejewelers.com.

Shipping charges are non-refundable. We suggest you insure your parcel, as Rainbow Bridge Jewelers cannot be responsible for returned merchandise prior to receipt of same. Please carefully pack the merchandise to be returned along with the enclosed packing list, return authorization number, your name, address and phone number. Mail to:

R.B.J.
ATTN: Online Returns
721 Sutter Street
Folsom, CA 95630
USA

IN-STORE RETURN POLICY

Items may be exchanged for IN-STORE CREDIT ONLY.

All returns MUST be accompanied by the original receipt within 14 days of purchase. All items must be unworn AND in original condition. Damaged items are not returnable.

Any items purchased as CONSIGNMENT need to be exchanged within 10 days of purchase.

Returns made after 14 days of original receipt will be charged a 25% re-stocking fee and must be pre-approved by the manager.

ALL SALES ARE FINAL on seasonal and clearance items.

NO CASH OR CREDIT CARD REFUNDS

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