store policies

Rainbow Bridge Jewelers makes every effort to display the products featured on our website as clearly and accurately as possible. However, the display and color capabilities of your particular computer monitor may affect the quality of the digital image displayed on your screen. Rainbow Bridge Jewelers is not responsible for the limitations of your monitor, and cannot guarantee that your monitor's display of any color, texture, or detail of merchandise will be accurate.

Please note that variations in natural stones and hand-carved pieces make each piece unique and are to be expected. Many stones, in their natural state, contain inclusions and small imperfections. The stones within the pieces we select are often wonderfully unique and interesting and not necessarily “perfect”.

Orders are generally shipped within 3 business days of being received, unless the item you have ordered is not currently in stock. All orders shipped within the US should be received within 2 to 5 business days. Orders placed between 10AM Pacific (1PM Eastern) on Friday and Sunday are generally shipped out on the following Monday.

Please note that the risk of loss and title for items purchased from RBJ pass to the buyer upon delivery of the items to the carrier. The buyer is responsible for filing any claims with carriers for damaged and/or lost shipments.

Customers are responsible for international duties, taxes, and refused shipping charges. International shipping may take up to 2-4 weeks. Average delivery time will vary depending on the address.

Please be advised that international orders shipped using the USPS Priority Mail International Small Flat Rate Box service cannot be insured or tracked outside the United States of America. We will provide you with the USPS tracking number when your order is shipped, however you will need to contact customs in your country to track the shipment. Risk of loss and title for items purchased from RBJ pass to the buyer upon delivery of the items to the carrier. The buyer is responsible for filing any claims with carriers for damaged and/or lost shipments.

CANCELLATIONS

All orders are cancellable through your customer account within 15 minutes of being placed. If you miss the window, we advise that you call us before or during our business hours.

RETURNS

We stand behind the quality of our merchandise. If for any reason you are not satisfied, we accept returns of unused, undamaged merchandise for a full refund or exchange up to 30 days after receiving your parcel. All items must be unworn and in re-saleable condition. All sales on Clearance items are final. All shipping charges, local and international, are non-refundable, but we do offer free return shipping.

Please notify us of your return through our website, or via phone, email, or through your customer account. You will receive a free return label to print. All items must be returned unworn and in their original packaging. No returns will be accepted without their enclosed returns form, gift receipt, or packing slip. Allow up to a week for return processing. We suggest you insure your parcel, as Rainbow Bridge Jewelers cannot be responsible for the shipping of returned merchandise.

Mail to:

Rainbow Bridge Jewelers
ATTN: Online Returns
721 Sutter Street
Folsom CA 95630
USA

Items may be exchanged for in-store credit only. No cash or credit card refunds. All returns must be accompanied by the original receipt within 14 days of purchase. Returns made after 14 days of original receipt must be pre-approved by the manager. All items must be unworn and in original condition. Damaged items are not returnable. All sales are final on clearance items.